Topic Can't Install

Hello,
I, like [email protected] in Forums General
exe file corrupupted on Sep 13 2005 4:01AM and
sam in Home ? Forums ? Install and Uninstall
Keyman shell integration corrupted - unable to install?? on Dec 14 2005 6:32AM,
Have a similar error except mine does not end with "Unknown trust provider", instead it ends at the colon thus:

C:\WINDOWS\TEMP\KMT11C5.TMP\FREE_KMSHELL.EXE has been corrupted. Please contact Tavultesoft for help (http://www.tavultesoft.com/keyman/support/). The error returned was -2146762486 - Certificate is invalid:

I have read the KB item KMKB0012: HOWTO: Resolve errors when installing Keyman http://www.tavultesoft.com/kb/index.php?KnowledgeBaseID=12
and followed the steps except rather than just being three certificates to install from the root folder there are about 7. I installed all 7 plus the other ones as detailed in the KB article.

I still get the same error message, I have rebooted afer installing the certificates, scanned for and removed spyware, my antivirus is up to date. I am running Win 98.

There is obviously a deeper problem on this machine, possibly to do with the certificates as Windows Update will not work either.

Do you have any tips or pointers?

TIA,
Karl

Hi Karl,

That Knowledge Base article is actually a bit out of date -- we've updated the article to include a new section on the more recent builds of Keyman 6.2

Please go through the newly-added part of the article:
http://www.tavultesoft.com/kb/index.php?KnowledgeBaseID=12


Also, here is a link to an updated version of the root certificate for Windows 98:
http://download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/rootsupd.exe

If neither of the above works, please contact us again and we'll try some other things.


Kind regards,

Paul Durdin

Thanks for your quick response Paul,
I'm not working tomorrow but I'll give this a try on Monday all going well.

Hi again paul,
I have followed the addtional steps in the instruction for installing certificates. The only class 3 cert there seemed to install OK.

I downloaded rootsupd.exe with the link you gave and ran it. The resultant error message is "The C:\mydownloads\rootsupd.exe file expects a newer version of Windows. Upgarade your Windows version."

So I guess they have replaced the Win 98 file with another.

I have been googling rootsupd.exe win98 but haven't come up with anything yet.

Any further help is appreciated.

Best,
Karl

Oh yeah, I tried installing Keyman again after installing the cert, same error as before.

Hi Karl,

Are you running Windows 98 or Windows 98 SE?


Kind regards,

Paul

Hi Paul,
It's 98 SE.

Thanks
Karl

Hi Karl,

It sounds like there may be more of a problem than just the certificates. With Windows Update not running, it's hard to know what to suggest.

You could try Keyman Desktop Light 7.0 rather than Keyman 6.2 Home; I won't make any guarantees, but it is possible it will work where Keyman 6.2 won't.

You can download it, and view the system requirements, at:
http://www.tavultesoft.com/70/download.php

This is not an ideal solution for you, unfortunately.


Kind regards,

Paul Durdin

OK, thanks for your help Paul, I'll try tracking this windows update thing not working a bit further and see if I can get something there.

Best,
Karl

Hi Paul,
I found a fix so I thought I'd post it back here for anyone else following behind:

"What you will need to do is re-register the following files using the regsvr32 command (ie. regsvr32 filename.fil) in the command prompt : softpub.dll, wintrust.dll, initpki.dll, ssenh.dll, saenh.dll, gpkcsp.dll, sccbase.dll, slbcsp.dll, mssip32.dll, cryptdlg.dll
Note that a few of those files won't be found in windows 98 but for windows xp."
Source: http://www.geekstogo.com/forum/lofiversion/index.php/t25884.html

Thanks to Google the Oracle!

This fixed Windows Update and Keyman installation.[/url]