Topic Can't Install

We have two new locations for Keyman technical support:

The Tavultesoft Forums are now read only.


« First Page | ‹ Previous 10 | Next 10 › | Last Page »

# Can't Install   2007-02-01 15:06:17.970
Karl
Hello,
I, like [email protected] in Forums General
exe file corrupupted on Sep 13 2005 4:01AM and
sam in Home ? Forums ? Install and Uninstall
Keyman shell integration corrupted - unable to install?? on Dec 14 2005 6:32AM,
Have a similar error except mine does not end with "Unknown trust provider", instead it ends at the colon thus:

C:\WINDOWS\TEMP\KMT11C5.TMP\FREE_KMSHELL.EXE has been corrupted. Please contact Tavultesoft for help (http://www.tavultesoft.com/keyman/support/). The error returned was -2146762486 - Certificate is invalid:

I have read the KB item KMKB0012: HOWTO: Resolve errors when installing Keyman http://www.tavultesoft.com/kb/index.php?KnowledgeBaseID=12
and followed the steps except rather than just being three certificates to install from the root folder there are about 7. I installed all 7 plus the other ones as detailed in the KB article.

I still get the same error message, I have rebooted afer installing the certificates, scanned for and removed spyware, my antivirus is up to date. I am running Win 98.

There is obviously a deeper problem on this machine, possibly to do with the certificates as Windows Update will not work either.

Do you have any tips or pointers?

TIA,
Karl
# RE: Can't Install   2007-02-01 15:43:29.690
Tavultesoft
Tavultesoft Staff
Hi Karl,

That Knowledge Base article is actually a bit out of date -- we've updated the article to include a new section on the more recent builds of Keyman 6.2

Please go through the newly-added part of the article:
http://www.tavultesoft.com/kb/index.php?KnowledgeBaseID=12


Also, here is a link to an updated version of the root certificate for Windows 98:
http://download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/rootsupd.exe

If neither of the above works, please contact us again and we'll try some other things.


Kind regards,

Paul Durdin
# RE: Can't Install   2007-02-01 16:46:22.360
Karl
Thanks for your quick response Paul,
I'm not working tomorrow but I'll give this a try on Monday all going well.
# RE: Can't Install   2007-02-05 12:29:18.627
Karl
Hi again paul,
I have followed the addtional steps in the instruction for installing certificates. The only class 3 cert there seemed to install OK.

I downloaded rootsupd.exe with the link you gave and ran it. The resultant error message is "The C:\mydownloads\rootsupd.exe file expects a newer version of Windows. Upgarade your Windows version."

So I guess they have replaced the Win 98 file with another.

I have been googling rootsupd.exe win98 but haven't come up with anything yet.

Any further help is appreciated.

Best,
Karl
# RE: Can't Install   2007-02-05 12:30:41.440
Karl
Oh yeah, I tried installing Keyman again after installing the cert, same error as before.
# RE: Can't Install   2007-02-07 11:16:37.057
Tavultesoft
Tavultesoft Staff
Hi Karl,

Are you running Windows 98 or Windows 98 SE?


Kind regards,

Paul
# RE: Can't Install   2007-02-07 11:37:45.860
Karl
Hi Paul,
It's 98 SE.

Thanks
Karl
# RE: Can't Install   2007-02-07 12:07:03.583
Tavultesoft
Tavultesoft Staff
Hi Karl,

It sounds like there may be more of a problem than just the certificates. With Windows Update not running, it's hard to know what to suggest.

You could try Keyman Desktop Light 7.0 rather than Keyman 6.2 Home; I won't make any guarantees, but it is possible it will work where Keyman 6.2 won't.

You can download it, and view the system requirements, at:
http://www.tavultesoft.com/70/download.php

This is not an ideal solution for you, unfortunately.


Kind regards,

Paul Durdin
# RE: Can't Install   2007-02-07 15:47:45.893
Karl
OK, thanks for your help Paul, I'll try tracking this windows update thing not working a bit further and see if I can get something there.

Best,
Karl
# RE: Can't Install   2007-02-08 16:25:37.810
Karl
Hi Paul,
I found a fix so I thought I'd post it back here for anyone else following behind:

"What you will need to do is re-register the following files using the regsvr32 command (ie. regsvr32 filename.fil) in the command prompt : softpub.dll, wintrust.dll, initpki.dll, ssenh.dll, saenh.dll, gpkcsp.dll, sccbase.dll, slbcsp.dll, mssip32.dll, cryptdlg.dll
Note that a few of those files won't be found in windows 98 but for windows xp."
Source: http://www.geekstogo.com/forum/lofiversion/index.php/t25884.html

Thanks to Google the Oracle!

This fixed Windows Update and Keyman installation.[/url]

« First Page | ‹ Previous 10 | Next 10 › | Last Page »