Topic Updating from 6.0 to 6.2

I purchased Keyman Developer 5.0 (build 5.0.111.0) in January of 2002 and upgraded to Keyman Developer Professional 6.0 (build 6.0.150.0) in August of 2002. The registration information I received at that time told me that I should use this information to register the program: Name: [snip]. Organisation: [snip]. Registration ID: [snip].

In October of 2003 I downloaded the update to 6.0.160.0 and successfully installed it over the earlier build using the same registration Name and ID.

In November 2005 I changed my operating system from Windows 2000 Professional to Windows XP Professional. (I mention this in case it may be relevant.)

Yesterday I downloaded the demo version of Keyman Developer Professional build 6.2.178.0, intending to use it to update my installed version 6.0.160.0. of KDPro. Your page on upgrade options only lists prices for upgrades from 5.0 to 6.2, so I assumed that I could update from 6.0 to 6.2 without charge.

When I attempted to install 6.2.178.0, the installation program said it had found KDPro 5.0 and Keyman 5.0 on the machine. I took this as a suggestion that versions 5.0 should be removed. Although I had no evidence that versions 5.0 were actually still somewhere in the system, I used Control Panel Add & Remove Programs to delete the KDPro and Keyman that it listed. (They were probably the 6.0 versions.) I then ran the 6.2.178.0 installation program again, which executed successfully, though still warning that version 5.0 was still around.

I then launched KDPro and tried to register it using the registration information I had received when I purchased build 6.0.150.0. But this didn't prove to be possible, since 6.2.178.0 asks for four pieces of information (Name, Organization, Licence Number, and Registration Code), whereas my old 6.0 registration information specified only three (Name, Organization, and Registration ID). Filling in the old Registration ID ([snip]) in the Registration Code slot and leaving the Licence Number field blank didn't work.

So my question is: What do I have to do to get this new build, 6.2.178.0, registered? Am I wrong in assuming that as a registered owner of KDPro 6.0 I am entitled to free update from 6.0 to 6.2?

First - please do not put your registration details onto a public forum for all to see (and use)! I have edited your post to hide your registration details.

I have issued you with an upgrade key from version 6.0 to version 6.2, and it should be in your email.